Thursday, 3 April 2014

Bad Customer Service from Mohair Bear Making Supplies

I am close to running out of the nylon coated thread I require for sewing the headlining. I ordered another 6 reels from Mohair Bear Making Supplies on the 31st of March and I paid for a Royal Mail First Class Delivery. You would think that they would dispatch it within a day or so, considering they are offering a faster delivery service option? You would also think they would realise that if a customer is paying for a faster delivery option, that they in fact require their order faster? Well, if that is what you think, as indeed, I did, then you think wrong!!!

I checked on my order today, the 3rd of April, to discover it had not been dispatched yet? I sent them a message inquiring as to when they were planning to dispatch the order and questioning the reasoning behind them having an expedited delivery service, when in fact they have no intention of satisfying that expectation by dispatching the goods in a reasonable time? 

This is the answer I received:

1. We DO NOT do expedited deliveries!
2. We have 30 days by law to despatch an order
3. 31st was Monday, it's now Thursday
4. I don't like your attitude!
5. You won't be buying from us again you have been blocked!
 thank you
 Darren & Lanie
It seems that they have forgotten that they actually offer 3 different speeds of delivery!!!
My response was the following: 
Dear Darren & Lainie,
I don't much like your attitude either. If you are going to offer a Royal Mail 1st Class delivery, then I would say your customers have a reasonable expectation in terms of the delivery taking less than a week and most certainly less than a month.

You are quite right in that I will not be buying from you again as I would not choose to deal with a company as arrogant as yours. I will be leaving an online review detailing this exchange.



OH MY GOODNESS!!! I have just done a search to see how other people review this company and really, the ebay feedback says it all: Ebay Feedback

Mohair Bear Making Supplies actually called one of their customers and I quote: "Absolute retard". I don't think a company that behaves in this manner deserves to be in business.

No comments:

Post a Comment